Last updated: March 2026

Welcome to the Home From Home Foods terms and conditions of sale.

These terms and conditions apply to any products that you may purchase from our website www.homefromhomefoods.com.

If you do not accept these terms and conditions, you should not order any products from us.

1. UK Customers Only

1.1 - Our website is intended for use by people resident in the United Kingdom (England, Scotland, Wales and Northern Ireland). We are unable to accept orders from people resident in any other countries.

2. Registration and Contract

2.1 - Our website is intended for use by consumers. Home From Home Foods reserves the right to alter or withdraw the grocery service at any time, to refuse the service to any customer and to amend these terms and conditions. If we make any changes to these terms, we will post the changes on our website and update the date above. Any such changes will take effect when posted and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

2.2 - You must be 18 years or over and must complete the registration procedure to use our grocery service.

2.3 - By registering for this service you agree that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

2.4 - Your email address is essential in order for us to supply you with important information such as order confirmations and changes to the service. By registering with our grocery service, you accept that your email address may be used to supply you with such information. Registration data and certain other information about you is used in accordance with our Privacy Policy. By using the homefromhomefoods.com site, you acknowledge that you have read and understood our Privacy Policy.

3. Availability of Products

3.1 - Whilst we make every effort to ensure availability of all products listed online, if for any reason beyond our control the supply of a product is unavailable at the time of purchase, we will not be liable to you. We will notify you with the provided contact details if there are any available substitutes or adjustments to your order.

4. Delivery

4.1 - All parcels within the UK are sent out with our courier partners. Pricing of delivery shall be charged at the time of checkout according to the shipping weight of the items and order amount. From time to time promotional offers may allow for a reduced delivery charge or free delivery. Delivery shall be made to the registered delivery address, or the address given when the order was placed by you. Orders are usually dispatched within 24 hours, however on some occasions it may take longer for the products to be dispatched.

4.2 - International deliveries are currently not accepted. In such a case where the order address is outside of the UK, the order will not be dispatched and will not be charged for.

4.3 - The contract between you and Home From Home Foods is not concluded until the goods are accepted at the time of delivery. You, or someone aged 18 or over authorised by you, must be available to inspect the goods at the time of delivery.

4.4 - Goods are stored in appropriate conditions and temperature prior to delivery. Risk of loss and damage of products passes to you on the date the goods are delivered to your UK address or are left with a person or place nominated by you. Home From Home Foods will not be responsible for any loss or damage caused to the goods after delivery.

4.5 - We will require the products to be signed for on delivery by an adult aged 18 or over, and it will be taken that consent has been given to this person to sign and take collection of the goods. If in any circumstances the courier confirms a delivery time with you and nobody is available at the agreed time, the goods may be returned to us and we are entitled to charge you for any perishable goods and a return-to-sender delivery charge of £5.

4.6 - If the courier attempts to deliver your order to the delivery address provided by you, but nobody is available to accept the order, a notification of attempted delivery will be left and a second delivery will be attempted. In this case, we cannot guarantee the quality of perishable goods in the order.

4.7 - Whilst we attempt to ensure all orders are delivered to the specified delivery schedule, we do not accept any liability if we fail to do so as a result of circumstances beyond our reasonable control.

4.8 - Click and Collect service is available at our store locations in Wolverhampton and West Bromwich. Customers whose UK postcode and registered address is within the geographical region of the service will be able to choose Click & Collect on the Delivery checkout page.

4.9 - The standard Click & Collect service is available for orders placed before 11pm on the day before collection. If you wish to cancel your order after 11pm on the day before collection, please ring our store on 01902 421200.

5. Product Information, Pricing and Payment

5.1 - Product prices may vary between those displayed on the website and in store. All prices are shown in Great British Pounds and where applicable include VAT.

5.2 - Please be aware that the appearance and colours of our products may vary slightly from their appearance on the website. We cannot guarantee that the product on delivery will exactly reflect its appearance on your screen. All sizes, measurements and dimensions are approximate and every effort has been taken to ensure they are as accurate as possible.

5.3 - You will not be charged until your order is ready for delivery or collection. We will verify your payment details at the time you place your order. Payment shall be taken from your card at the time of processing your order, once card details and stock availability have been confirmed. Payment must be made by a valid debit or credit card acceptable to us. The billing address must match the address at which the card is registered. The name, address and other personal information supplied during the placing of an order will be validated using a third-party database to ensure that the card is not being used without your consent. By agreeing to these terms and conditions you are giving consent to such checks being carried out.

5.4 - If on the delivery or collection date we are unable to process your payment, we will make a further attempt. If we are unable to do so, a member of the Home From Home Foods team will contact you to request new details. Once these are authorised, your delivery will be arranged.

5.5 - Transactions involving alcohol may only be made during normal licensing hours. In Scotland, orders containing alcohol cannot be delivered before 10am. Minimum Unit Pricing for alcohol applies in Scotland and we cannot sell alcohol below the minimum permitted price.

6. Returns

6.1 - We aim to fulfil orders with the highest quality and service. However, if you change your mind about an order, you have the right to return or cancel some or all non-perishable items. Unfortunately, perishable items cannot be returned or replaced due to their shorter lifespan.

6.2 - Goods should be returned unopened, at your expense, with your receipt or other proof of purchase, by post or to either of our stores within 30 days, in original packaging and in saleable condition.

6.3 - We cannot accept responsibility for items damaged after delivery to a UK address.

6.4 - Any refund due will be credited to the purchaser's card within 7 working days. Any delivery charge will be refunded only where the entire order is eligible for return (for example, does not include perishable food) and the entire order is returned within 30 days. If returned items were part of a promotional offer or vouchers were used, the amount refunded may be reduced.

6.5 - All products must be inspected on delivery and you must advise us of any damaged, incomplete or incorrect orders within 48 hours of delivery. If on delivery it is visible that products are damaged, this should be noted on the delivery note being signed and we should be advised within 48 hours. If we do not hear from you within 48 hours, we shall take it that the goods have been received in full with no problems.

6.6 - In the event that goods are damaged or incorrectly sent, once notified, we will arrange for the goods to be returned to us and upon receipt and examination, a refund or replacement shall be arranged. Where applicable, the refund will be made to the same payment method used to purchase the order.

7. Liability and Indemnity

7.1 - Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

7.2 - Subject to clause 7.1, Home From Home Foods will use reasonable endeavours to verify the accuracy of any information on the website but makes no representation or warranty of any kind, express or implied, statutory or otherwise, regarding the contents or availability of the site, or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs. Home From Home Foods will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and accepts no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the website.

7.3 - Subject to clause 7.1, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. Your statutory rights are not affected.

7.4 - Subject to clause 7.1, Home From Home Foods will not be liable, in contract, tort (including without limitation negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise, out of or in connection with the terms and conditions, for any economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings), loss of goodwill or reputation, loss of privacy and loss of data, or special or indirect losses suffered or incurred by you arising out of or in connection with the provisions of any matter under these terms and conditions.

7.5 - Notwithstanding the above, subject to clause 7.1, Home From Home Foods' total liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.

7.6 - This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

7.7 - We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

8. General Provisions

8.1 - Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control.

8.2 - Nothing under the contract shall give rights to any person who is not a party to it (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).

8.3 - We may revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that a contract is formed between you and us.

8.4 - These terms are governed by the laws of England and Wales. You can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.

8.5 - If you have a complaint or would like to bring a matter to our attention, please contact us in the first instance at info@homefromhomefoods.com or by telephone on 01902 421200.